Privacy Policy

Sites Setup Solutions, a division of The Cascades Collective Inc. | Ontario, Canada info@sitessetupsolutions.com Last updated: May 2026

What This Policy Covers

This Privacy Policy explains how Sites Setup Solutions ("SSS," "we," "us") collects, uses, and protects personal information gathered through our website (sitessetupsolutions.com) and related forms and communications. It applies to all visitors and clients, including those located in the United States.

SSS is a Canadian company operating under the laws of Ontario, Canada. We serve clients primarily in the United States and are committed to handling your information responsibly in accordance with both Canadian and applicable U.S. standards.

Information We Collect

We collect personal information only when you voluntarily provide it. This includes:

  • Name and email address submitted through our inquiry or onboarding forms

  • Project details and communications shared during the course of services

  • Information submitted through third-party tools we use to operate our business (see below)

We do not collect payment information directly. Payments are processed through third-party providers. We do not collect sensitive personal information such as Social Security numbers, financial account details, or health information.

How We Use Your Information

We use the information you provide to:

  • Respond to your inquiry and deliver the services you've requested

  • Send service-related communications necessary to complete your project

  • Add you to our email list for updates, educational content, and occasional marketing communications, where you have provided consent

We do not sell, rent, or share your personal information with third parties for their marketing purposes — ever.

Email Communications

Sites Setup Solutions complies with Canada's Anti-Spam Legislation (CASL) and the United States CAN-SPAM Act.

By submitting an inquiry form or initiating services with SSS, you provide implied or express consent to receive email communications from us. These may include service updates, educational content, and marketing communications related to our services

In accordance with CAN-SPAM, every marketing email we send will:

  • Clearly identify SSS as the sender

  • Include a valid contact info

  • Include a clear and easy way to opt out

You may withdraw consent and unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at info@sitessetupsolutions.com. Unsubscribe requests will be honoured within 5 business days. Essential service-related communications will continue throughout your active project.

California Residents — CCPA Notice

Sites Setup Solutions does not meet the revenue or data volume thresholds that trigger full obligations under the California Consumer Privacy Act (CCPA). However, we want California residents to know:

  • We do not sell your personal information

  • We do not share your personal information for cross-context behavioural advertising

  • You may contact us at any time to request access to, correction of, or deletion of your personal information

To make a request, contact us at info@sitessetupsolutions.com.

Third-Party Platforms

We use the following third-party tools to operate our business. Each has its own privacy policy governing how your data is handled on their platforms:

  • 17hats — client inquiry and project management

  • Squarespace — website hosting

  • Google Workspace — email and communications

  • Stripe — payment processing

  • Tithely — platform used in service delivery for applicable clients

We are not responsible for the privacy practices of these platforms. We encourage you to review their policies directly.

Data Retention

We retain client information for as long as necessary to deliver services and meet our legal obligations. You may request that we delete your personal information at any time by contacting us, subject to any applicable retention requirements.

Your Rights

Depending on where you are located, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications at any time

These rights are available to all clients regardless of location. To exercise any of them, contact us at info@sitessetupsolutions.com.

International Transfers

SSS is based in Ontario, Canada. If you are accessing our services from the United States or another country, please be aware that your information may be stored or processed in Canada. Canada's federal privacy law, PIPEDA, has been recognized by the European Commission as providing adequate privacy protection. By using our services, you consent to the transfer and processing of your information in Canada.

Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the revised policy.

Governing Law

This policy is governed by the laws of the Province of Ontario and applicable federal laws of Canada. U.S. clients acknowledge they are contracting with a Canadian company. Email practices also comply with the U.S. CAN-SPAM Act.

Contact

Sites Setup Solutions | The Cascades Collective Inc. info@sitessetupsolutions.com Ontario, Canada